GAIN – How To Create Exceptional Customer Experiences

E-Factor Business invites you to join this exclusive customer service workshop with professional guest speaker, Gavin Scott!

With growing competition in the visitor economy, it’s vital to make your business more appealing to customers, and one of the most important and cost-effective ways to do this is to invest and focus on perfecting customer service. As a customer, having a good experience with a company or brand can leave a long-lasting impression, creating loyal customers and repeat business which ultimately will benefit your business long-term.

Customer’s expectations are always evolving, and here at E-Factor Business we have identified a need to help local businesses advance their customer service skills.

Therefore, we invite you to join our workshop hosted by bestselling author and professional speaker, Gavin Scott!

In this 3-hour GAIN workshop, you will explore how to create memorable experiences for your customers, facilitate exceptional customer service and make customers central to everything your business does. You will also learn more about the “4 Cornerstones of Customer Service Success” and the “Customer Service Mindsets for success”.

If you have dietary requirements or allergens please add this to your order.

This GAIN workshop will help you to:

• Adopt the right mindset and deliver the right results

• Apply the “Think, feel, behave” model when engaging with your customers

• Stay curious when interacting with customers and see things from their perspective

• Recognise the importance of being accountable for all actions agreed with the customer

• Discover what every customer will remember about your interaction

• Use the “Gold dust” provided during every interaction to end the conversation on a high

Your Event Eligibility:

Our GAIN workshops are entirely FREE to attend for eligible SMEs. This workshop has been created for local businesses within the Visitor Economy sector, however if there are still places available closer to the date, we will open up places to businesses from other GAIN sectors.

If you haven’t already completed an Expression of Interest Form (EOI) you will be contacted by your local business advisor to complete your registration to the GAIN programme either over the phone or in a 1:1 meeting with you at your convenience. A member of our team will then be able to confirm your event booking.

Should you have any questions then please contact E-Factor on 01472 252780 or at

Event Details

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